Politique de remboursement

WHAT IS YOUR RETURNS POLICY?

We have a standard 7 days return policy. Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it).

DO YOU OFFER EXCHANGES?

Exchanges must be done WITHIN 7 DAYS OF RECEIVING YOUR ORDER. Exchanges via our Exchange Form can only be made for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item.

EXCHANGES ARE FREE, so please ignore the price shown on our returns system, as this may be incorrect and is only for our internal refund process only. As exchanges are free, there will be no additional charges.

WHAT ITEMS CAN I RETURN?

You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:

If an item is marked as Sale, this item is non-returnable.
Gift cards are non-refundable.

* Please also note that In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return *

HOW DO I RETURN MY ITEMS?

You have up to 7 days to start your return from the moment your Breathing Soul order is delivered. This applies for items bought during the extended return policy period. Check out the information below to ensure you know just how to return your items, it’s easy we promise!

Go to our RETURNS PORTAL PAGE. This page can also be access directly from your Account Order History page, after you LOGIN in your account.
Enter your order number (e.g. #123456) and email address or phone number. Please enter everything exactly as it appears on your order confirmation.
Select which item(s) you are returning/exchanging and why.
Confirm your original delivery information (amend if needed).
Select the method you’ll be returning your order by. We offer free return labels for all items.
Submit your return request.
We will get back to you within 1-3 business days to let you know if your return has been accepted.
Return the item to the address we will share with you in the return confirmation email. You’ll also need the receipt or proof of purchase.

Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

In the unlikely event you have received a faulty item, check out our 'Received a faulty item?' details below.

Please don't return any goods unless your return has been accepted. If you do this, it will delay us resolving your issue.

You will be responsible for the cost of your return unless your item is faulty, in which case we will send you a return label.

RECEIVED A FAULTY ITEM?

At Breathing Soul, we take every effort to check your purchase thoroughly for faults before dispatching. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please provide a few photos or video when you contact us, so we can evaluate the issue as quickly as possible. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed.

We will replace a faulty item if a replacement is in stock and available, else we will send you a refund. If you wish to be sent a replacement, please select Exchange in the return portal.

WHAT IF AN ORDER GETS LOST IN THE MAIL?

For packages lost, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries, we will ship a replacement order for you to the same address.

Before contacting us, please get in touch with us at info@theflashgroups.com. Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order.

WHEN WILL I GET MY REFUND?

Due to increased volume there may be ADDITIONAL DELAYS IN YOUR REFUND BEING PROCESSED. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

We only offer refunds onto the original payment method used to make the order, unless you selected to receive a gift voucher.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at
info@theflashgroups.com. If you original order counted towards our free shipping policy, please note that we will deduct the shipping cost before sending out the refund. You can find out more about shipping cost in our shipping policy page.

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Politique de remboursement